Learn about new features released for Salesforce Field Service

Spring '22 (236)

What is the Offline Briefcase? (Spring '22)

The Offline Briefcase takes offline data processing to the next level by downloading custom objects and a large number of recor...
Nov-28-2021

Mobile Lightning Web Component Extensibility (Spring '22 - Pilot)

With the Spring '22 release (Pilot) you'll be able to use Lightning Web Components to create customizations in the Field Servic...
Nov-28-2021

What is the Service Appointment Bundler? (Spring '22)

The Service Appointment Bundler groups together Service Appointments that can be completed by one field resource, in one visit.
Nov-15-2021

Related Record Priming (Multi-level Offline Briefcase) (Spring '22 - Beta)

Designed to enable users to work offline, Briefcase Builder lets you organize selected records in a briefcase. The Related Reco...
Nov-28-2021

Serialized Product (Spring '22 - Pilot)

Starting from the Spring ‘22 release, serial numbers will be selected and attached after creating the Product Transfer.
Nov-28-2021

Usage-Based Preventive Maintenance (Spring '22 - Pilot)

Preventive Maintenance can now be triggered by usage-based criteria. You can set your usage-based criteria directly in the Reco...
Nov-28-2021

Service Appointment Bundler - What's New in Spring '22

From Spring ‘22 the Service Appointment Bundler will be able to sort service appointments to maximize efficiency.
Nov-28-2021

Shift Automation and Enhancements (Spring '22)

Spring ‘22 release contains exciting features like Color Coding, Get Candidates, Batch Assignment, Mass Update and Non-Standard...
Nov-28-2021

Service Appointment Bundler Configuration (Spring '22)

This video explains how to configure the Appointment Bundler feature.
Nov-28-2021

What is Shift Management? (Spring '22)

Shift Management for Field Service gives you flexibility and control over your schedule.
Nov-28-2021