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Learn about new features released for Salesforce Field Service
Summer '22 (238)
What's New: Appointment Assistant (Summer '22)
Enhance Appointment Assistant by adding the Contactless Signature component, leveraging additions to the Real-Time Location co...
Mar-01-2022
Enhanced Scheduling and Optimization (Summer '22)
Benefit from advanced features and improved schedule quality by using Enhanced Scheduling and Optimization. Decide which terri...
Mar-01-2022
Holiday Management (Summer '22)
Refine your working hours and show holidays in the dispatcher console. Update operating hours so that service appointments aren...
Mar-01-2022
Flexible Breaks (Summer '22)
Add up to three breaks to your work rules so that the system calculates the break times at the start of the work day. Use work ...
Mar-02-2022
Service Appointment Sliding (Summer '22)
Free up time for more service appointments when using appointment booking and scheduling operations by enabling service appoin...
Mar-01-2022
Work Order Generation Visibility (Summer '22)
Improved Chatter messages make it easier to identify problems and solutions if work order generation results in error.
Mar-01-2022
Travel Modes (Summer '22)
Use travel modes to enhance predictive travel accuracy and improve the completion rate of service appointments.
Mar-01-2022
What's New: Appointment Bundling (Summer '22)
Enable Live Bundling to keep your bundles up to date. Use propagation policies to align the bundle members with the bundle.
Mar-01-2022
How to Configure Appointment Bundling (Summer '22)
Appointment Bundling groups together Service Appointments that can be completed by one field resource, in one visit. Learn how ...
Mar-01-2022
What's New: Preventive Maintenance - Floating Work Orders (Summer '22)
BETA: Use Floating Work Orders to adjust the schedule of usage-based maintenance work orders.
Mar-01-2022