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Learn about new features released for Salesforce Field Service
Winter '22 (234)
Any Criteria-Based Preventive Maintenance (Winter '22)
Use any condition to trigger Preventive Maintenance. Feature status in Winter '22: Beta
Aug-01-2021
Automatic Status Change (Winter '22)
The Automatic Status Change feature automatically updates the resource status changes. Feature status in Winter '22: Pilot
Aug-08-2021
Enhanced Tracking for Serialized Product Transfer (Winter '22)
With the new enhanced tracking feature for Serialized Product Transfers, instead of creating a Product Transfer to track each i...
Jul-29-2021
Field Service Parts Recommendations using Einstein Recommendation Builder (Winter '22)
The Einstein Recommendation Builder analyzes thousands of data points and attributes from past records, identifies similar work...
Aug-08-2021
Mobile Base Product Transfer (Winter '22)
The inventory Manager will be able to trace product items as they’re transferred to ensure proper inventory management. Feat...
Jun-13-2021
Preventive Maintenance (Intelligible Recurrence Updated) (Winter '22)
New in this Release: Intelligible Recurrence A new, easy-to-use interface for setting Recurrence Patterns on the platform ...
Aug-04-2021
Resource Time-Zone (Winter '22)
While assigning resources to shifts, if the resources are located in a different time zone, Dispatchers will be able to see the...
Jul-13-2021
Self-Service Scheduling (Winter '22)
With Self-Service Scheduling, customers are automatically notified by text message about their upcoming appointments. They can ...
Jul-28-2021
Service Appointment Bundler (Winter '22)
The Service Appointment Bundler identifies service appointments that can be completed by one resource, in one visit, and groups...
Aug-06-2021
Visual Remote Assistance (Winter '22)
The Visual Remote Assistance tool enables to solve situations remotely by allowing a virtual, real-time, guided interaction bet...
Jul-05-2021