Appointment Assistant (Spring '21) - SFS Learning Spot

Learn about new features released for Salesforce Field Service

Appointment Assistant (Spring '21)

Give customers better insight into their mobile worker’s location while waiting for their appointments.

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Guarantees more accurate travel estimation using HERE data and replacing the 200m grid with point-to-poin...

Point-to-Point Predictive Routing (Spring '21)

Maintenance Adv. Recurrence (Spring '21)

Defines what needs to be downloaded on a mobile device for offline use with an easy-to-use UI.

Offline Briefcase (Spring '21)

Provides a visual display of the optimization data and the improvement of KPIs for every optimization run.

Optimization Insights (Spring '21)

Create a pattern of shifts applied to multiple days in one action.

Shift Patterns (Spring '21)

Track work orders allowed per entitlement and ensure full compliance with customers.

Work Order Entitlement (Spring '21)

Create, maintain and execute a set of prescribed steps on a work order.

Work Plans (Spring '21)

Define which work type can be assigned during specific shifts.

Designated Shifts (Spring '21)

A component that identifies data issues affecting the optimization quality.

Health Check (Spring '21)

Data model to track mass actions that need to be taken on sold products and inventory items.

Product Campaign Data Model (Spring '21)

Let your customers cancel and reschedule their appointment even when the mobile worker is on the way, the...

Streamline the Appointment Assistant Experience (Spring '23)

Build offline-capable experiences for your mobile app users with Lightning web components (LWCs). Now you...

SFS Mobile Lightning Web Component Recipes (Spring '23)